"You've Reached the Limit" Error Message

Issue Symptom

You are receiving the "You've Reached the Limit, To invite a new member, you need to remove members" error message (screenshot seen below).

Conditions

• You are trying to invite a new Team Member to your Team Number account.
• Your account has at least 5 members already (this includes pending invites).

Cause & Resolution

New Team Number accounts (created after March 28, 2023) cannot add more than 5 members.

Existing accounts created prior to March 28th, 2023 are grandfathered into the current number they have on the team, however, they cannot invite more and are capped at the current number. 

Unfortunately, we do not have any current plans to enable Team Number accounts to have more than 5 users going forward. 

If you have any questions please submit a request.