Below you will find some common questions with Team Sharing, which outline how to manage your team and subscription, and how calling works when multiple members share a single number.
Managing Team Members
How many members can I add to my Team?
A maximum of 5 members can be added to a Team. This includes pending invites.
- Please note: If you currently have more than 5 active members, you may maintain these existing members. However, removing any additional members means that they cannot be added again, unless you have less than 5 remaining members.
What roles can members have?
There are two different roles: the Admin and members. There can only be one Admin for the team, and this role is assigned to the person who created the account and manages the Sideline subscription.
For more information, check out Team Admin vs. Member Roles
Can I change the Admin for my team?
Yes, however please be aware that the new Admin must also manage the team subscription. Click here for step by step instructions.
Can I remove a member from the team?
Yes, the Admin can remove other members from the team.
Calling & Messaging
Can we receive incoming calls if someone is already on a call?
Yes. Sideline will ring even when another member of the team is on a call.
What happens if multiple people answer an incoming call?
Team Sharing uses the Call Announcement feature (which asks you to "press 1" to answer the call). This helps to prevent multiple members from answering the same call. The first person to press "1" will connect the call successfully.
Once the call ends, everyone's inbox will display the call log with the time and duration of the call.
What happens if I accidentally delete a message or call from the conversation thread?
Unfortunately, since all activity syncs across all devices, deleting any information will also delete from everyone else's inbox. We cannot recover any communication history once it's been deleted.
Will each member get to see responses and other communication?
Yes, each member of the team can follow along with any communication by other members of the team. The name of the Team member will be displayed beneath the call or message with the customer.
If you receive the error message "number has been disconnected" or "number is no longer in service" when placing or receiving calls, please refer to the Service Status Page first to check if there are any current calling disruptions within Sideline.
Contacts
With Team Sharing accounts, contacts in Sideline are shared among the team. When a member adds a contact, it syncs with all members automatically.
As far as contacts on the member's phone address book, those contacts are NOT synced & are separate from Sideline's address book.
If one person "favorites" a contact, will that show across all teammates?
Yes, when a team member marks a contact as a "Favorite," it appears at the top of the contacts list for everyone. Favorites sync across the team.
Account & Subscription
Can a different member of the team manage the subscription?
The subscription for the account must always be managed by the same person who is Admin. To change who pays for the subscription, please change the Admin role to the same member of the team.
Can I delete my account?
Yes. The Admin can delete (permanently close) your Team Sharing Account. See How do I delete my Team Sharing Account? for instructions.
Numbers
As an Admin, can I change the mobile number associated with my account?
If you are getting a new phone and need to update the number that is registered to your Team Sharing account, you may do so. Please contact support for assistance.
Is a signature shared, or can team members have their own?
Yes, the signature in Sideline Settings is shared among the team, so individual members cannot customize their own.
If you have any questions or concerns, please submit a request.
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