Can I change my Team Sharing number?

Yes, you can change your phone number associated with your Team Sharing account, but it requires additional steps. Please read the important notes below prior to changing your Team Sharing number. 

Important: 

• If you change your number associated with your Team Sharing account, all of your current data will be lost, and you will be starting over with a brand new account. Therefore, it is advised to take note of any important messages or contacts in your existing account prior to changing your number. 
  • For information on how to save your content, please visit our help site article: How do I retrieve conversation or message history? 
    • Keep in mind that you will be unable to export content from Sideline Web as it is not compatible with Team Sharing accounts. 

Note: Sideline does not have the option to export messages or call logs. 

Please follow the instructions below in order to change your team phone number in Sideline:

Step 1: Remove Team Sharing from your account

Detailed steps on how to complete the process can be found in the article How do I remove Team Sharing from my account?

Step 2: Change your Sideline number

You can change your number via the Sideline Settings. For detailed instructions, please see How do I change my Sideline phone number?

Step 3: Re-invite team members to your account

Once you've completed the steps above, you will have to activate Team Sharing again and reinvite your team members to share the new number.

1. Go to 'Sideline Settings' (in-app)
2. Tap 'Team Sharing'
3. Tap 'Set up Team Sharing' for iOS or 'Invite Member' for Android
4. Once you choose a contact, you will be asked to confirm that you want to share your number with that person

If you need further information on how to invite team members, please visit our help site article: How to send & accept a Team Sharing invite for more information.

If you would like further information on Team Sharing accounts, please submit a request.