Getting Started with Team Sharing

Team Sharing is a Sideline feature included in a Sideline subscription that allows a team to share the responsibility of a single number. 

1. Benefits
2. Admin vs. Member Roles
3. Invites
4. Subscription & Billing 
5. Current Limitations 

Benefits

• Incoming calls ring on all devices connected to the Team.
• Conversations are shared amongst the team so everyone can keep up with the conversation. 
• Share one number with up to 5 team members. 

For more information, visit What is Team Sharing?

Admin vs. Member Roles

Admin

By default, the first member to subscribe to Sideline is labeled the "Admin" of the team. 

The Admin has additional responsibilities and access over their team members, such as:

• Ability to send invites, add or remove members, or close the team.
• Manage all billing and subscription details.

Member

Members of the team can:

• Communicate with customers (via text, or pick up the phone call)
• Leave the team at any time.
• Check member invite and login status.
• Use Web for texting (cannot be used to make or receive calls).

Invites

As noted above, the Admin is the only person who can invite member(s) to the team. There is a max of 5 members that can be added to the team (this includes any pending or declined invites).

Click the links below for detailed instructions: 

• Sending an Invite (Admin steps)
• Accepting an invite (member steps on how to accept the invite and join the team)
• Removing pending or declined invites (Admin)

Subscription & Billing

The Admin is solely responsible for all billing and subscription details. Members of the team cannot make changes to the current subscription or update billing information.

Current Limitations 

• Cannot add more than 5 members to one team (pending invites count toward the max).