Team Admin vs. Member Roles

With Team Sharing accounts, there are two roles; Admin and Member. The person who activated Team Sharing (formerly known as Team Number) on their Sideline account is automatically assigned the Admin role. 

Admin Role

Admins generally have more features and responsibilities within the team, such as:

• Invite and remove members from the team.
  
  • Can view invite status (pending or accepted)
• Responsible for the subscription and billing details.
• View members ‘Login status’ (logged in or logged out)
• Ability to port out the Team's shared number. 
• Ability to deactivate or delete (permanently close) the Team Sharing Account.
  • Click here for instructions. 

Members Role

Members have less functionality than Admins, however, they can:

• See everyone’s invite status (accepted or pending).
• View accepted members ‘Login status’  

Members cannot:

• Send invites / add members.
• Manage billing or subscription details.
• Close the team or delete the account
• Remove team members.
• Port out the Team's number.
• Request a copy of their information. 

Changing the Admin

To transfer the Team Admin, please have the new admin perform their steps below first. After the new admin complete their steps, the current admin can proceed to follow their steps.

Steps for the NEW admin:

Sign up for a new Sideline subscription before you transfer Admin responsibility. This will ensure that the number and services continue to work with no interruptions.

1. View your Device's Settings.
2. Tap Subscription. 
3. Locate Sideline, then select the subscription length you wish to sign up for. 
4. Follow the app store prompts to subscribe to Index. 

Steps for the CURRENT admin:

1. View your Sideline Settings. 
2. Tap "Team Sharing" to open up your Team's list of members. 
3. Tap the three dots next to the NEW Admin to open the settings menu.
4. Tap "Assign as Admin" 
5. Tap "Transfer Admin."

Please note: You should cancel your subscription at this time since the new Admin has taken responsibility for the new subscription. If you do not cancel your subscription you may face duplicate charges. For steps to do this: How do I cancel my subscription?

For a list of current limitations, please visit this article for more information.