The 5 things you should know about Sideline

Sideline is more than just a 2nd number for your phone. It’s a communication app that helps manage communication. Sideline comes with call, text, and voicemail features (among many additional features) to help manage your mobile communication. 

Click on the following links below to learn more about the benefits of Sideline:

1. Optional Upgrades
2. Carrier Reliability
3. Calls & Text
4. Custom Voicemail
5. Using Sideline

Optional Upgrades

Sideline offers a variety of features on top of offering a 2nd number for your phone. As companies grow and need change, extra features and functionality can help sustain that growth with efficiency. Check out the paid upgrades below and click for more information.

• Sideline Enterprise - Our company dashboard lets companies assign and manage multiple numbers for employees with an Enterprise account.  
  • Auto-attendant (Enterprise account only) – Create a virtual receptionist to greet callers and forward them to the right person, place, or department. “Press 1 for sales, 2 for support, and 3 for Toby.” 
  • International calling– With over 165 countries supported, staying in touch with people all over the world is easy. Unlimited plans are a flat and affordable fee of $14.99 per line, per month.

Carrier Reliability

Unlike most calling apps that only work over Wi-Fi, Sideline uses your existing carrier network to connect calls. This means it works wherever your cell phone does and you can enjoy more reliable conversations. Learn More

Calls & Text

For plans with calling limitations, know that Sideline shares your carrier minutes. In other words, when you have Sideline, minutes get shared between your two phone numbers. You do not need to purchase calling minutes. 

Custom Voicemail

You can record a separate voicemail greeting for your Sideline number just to make it easy to keep your mobile and Sideline voicemail separate. 

Note: If you reject an incoming call, that caller may be sent to your device's voicemail inbox. The best way to prevent this is to let Sideline's calls ring all the way through. Learn More

Using Sideline

Sideline’s integrated inbox shows your texts, calls, and voicemails all from a single conversation screen. Incoming calls ring on your phone like normal but display a “Sideline” Caller ID so you can differentiate between numbers. 

In addition to calls and texts, access Sideline's Settings to set custom ringtones, record a custom voicemail greeting, set up Auto-Reply to Texts and/or Calls, and more. 

Please note: Sideline is designed as a second number for your mobile device and relies on your mobile service for managing communications. Therefore, we strongly recommend using your Carrier cell phone number when registering for your account. Using a Voice over Internet Protocol (VoIP) number, or a number not associated with your device may result in the inability to register for an account and an inferior experience as Sideline is not designed for such a use case.

If you have further questions on how Sideline works, please browse the "Getting Started" category or submit a request.