The 5 things you should know about Sideline

Sideline is more than just a 2nd number for your phone. It’s a communication app that helps manage communication. Sideline comes with call, text, and voicemail features (among many additional features) to help manage your mobile communication. 

FYI:  Sideline does NOT require identity verification or a government ID. 

Click on the following links below to learn more about the benefits of Sideline:

1. Optional Upgrades
2. Carrier Reliability
3. Calls & Text
4. Custom Voicemail
5. Using Sideline

Features

Sideline provides various features along with a second phone number, all included in your Standard subscription. To name a few: 

• Call Announcement
• Voicemail to Text
• Spam Recognition
• Forward Calls to Voicemail 
• Message Reactions

Carrier Reliability

Unlike most calling apps that only work over Wi-Fi, Sideline uses your existing carrier network to connect calls. This means it works wherever your cell phone does and you can enjoy more reliable conversations. Learn More

Calls & Text

For plans with calling limitations, know that Sideline shares your carrier minutes. In other words, when you have Sideline, minutes get shared between your two phone numbers. You do not need to purchase calling minutes. 

Custom Voicemail

You can record a separate voicemail greeting for your Sideline number just to make it easy to keep your mobile and Sideline voicemail separate. 

Note: If you reject an incoming call, that caller may be sent to your device's voicemail inbox. The best way to prevent this is to let Sideline's calls ring all the way through. Learn More

Using Sideline

Sideline’s integrated inbox shows your texts, calls, and voicemails all from a single conversation screen. Incoming calls ring on your phone like normal but display a “Sideline” Caller ID so you can differentiate between numbers. 

In addition to calls and texts, access Sideline's Settings to set custom ringtones, record a custom voicemail greeting, set up Auto-Reply to Texts and/or Calls, and more. 

Please note: Sideline is designed as a second number for your mobile device and relies on your mobile service for managing communications. Therefore, we strongly recommend using your Carrier cell phone number when registering for your account. Using a Voice over Internet Protocol (VoIP) number, or a number not associated with your device may result in the inability to register for an account and an inferior experience as Sideline is not designed for such a use case.

If you have further questions on how Sideline works, please browse the "Getting Started" category or submit a request.