FYI: Porting a phone number typically takes 1-5 business days to complete & you'll be required to pay the port-out fee (if you did not originally port your number into Sideline).
Please note:
- You cannot (nor can Sideline Support) cancel the port-out request once it's begun.
- Cancellation requests must be made through your NEW Carrier.
- All calls, voicemails, and messages will STAY with Sideline. They cannot be transferred over to your new carrier. We do NOT have the ability to export calls, voicemails, and/or message logs. (More info)
To begin the port-out process:
- Sideline Settings.
- Tap Support (iOS) or Get Help (Android)
- Tap Port-Out Number to begin the port-out process.
After following the steps above, you'll be provided with your:
- PIN*
- Account Number*
- Sideline number
*Your Account Number and PIN are typically the only information needed when porting your number to another Carrier/service. If the carrier you're taking your Sideline number to says the account number is invalid, try adding a "1" before the number. We've found that we can fix the port issue with the carrier.
If you have any further questions, please submit a request.
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