What do I do if my port failed with the new carrier?

If you've recently initiated the port out process to transfer your phone number out of Sideline to another carrier/service provider and received notice that your port has failed, here's what you should know:

• After you've provided your new carrier with your account number and PIN (you will receive this when you initiate the port-out process), we do not control the remainder of the process. It is then up to the new carrier to accept or decline the port request.
• Did your Carrier deny the port or say the account number is invalid? 
  • If the carrier you're taking your Sideline number to says the account number is invalid, try adding a "1" before the number. We've found that sometimes fixes the port issue and allows the carrier to accept the account number. 
• To learn more about why your port failed, we would suggest reaching out to the carrier that has declined your request for more information.If you're having trouble with the port, our Support Team can confirm that you've provided the correct Account and PIN numbers. To get confirmation, please click the submit a request button below.

Note: You cannot (nor can Sideline Support) cancel the port-out request once it's begun. Cancellation requests must be made through your NEW Carrier. 

If you have further questions or need assistance, please submit a request.