If you've recently initiated the port out process to transfer your phone number out of Sideline to another carrier/service provider and received notice that your port has failed, here's what you should know:
- After you've provided your new carrier with your account number and PIN (you will receive this when you initiate the port-out process), we do not control the remainder of the process. It is then up to the new carrier to accept or decline the port request.
- If you're having trouble with the port, our Support Team can confirm that you've provided the correct Account and PIN numbers. To get confirmation, please click the submit a request button below.
- To learn more about why your port failed, we would suggest reaching out to the carrier that has declined your request for more information.
Note: You cannot (nor can Sideline Support) cancel the port-out request once it's begun. Cancellation requests must be made through your NEW Carrier.
If you have further questions or need assistance, please submit a request.