Team Number users can easily deactivate Team Number and switch to a Standard account without having to alter their subscription (since Standard and Team Number accounts cost the same.) Follow the instructions below to switch your account.
Step 1: Remove all members from the Team (if applicable)
If you currently share your number with other team members, you'll need to remove them at this time. (If you are the only one on the team currently, please skip to Step 2 below.)
To remove a member of the team:
- Visit Sideline Settings
- Tap Team Number
- Tap the Edit button to remove a member from the account
Repeat step #3 until all members of the team have been successfully removed.
Step 2: Remove yourself from the Team
After all team members have been removed from the account:
- Sideline Settings
- Tap 'Team Number'
- Swipe left on your name to remove/delete yourself from the team
Step 3: Choose to keep or change your Sideline number
After you delete your name from the account, you'll be presented with a pop-up containing two options relating to your current Sideline number (pictured below):
Tap Cancel if you wish to keep your Team Number account and forego switching to a Standard account.
Option 1: Keep Number & Leave Team
Note: Any existing call and message history will remain on the account if you choose this option.
This option allows you to keep your Sideline number after you are removed from the Team Number account. If you choose this option, your Team Number account will be converted to a Standard account automatically.
Option 2: Change Sideline Number
If you choose this option, your Team Number account will be converted to a new Standard account in which you'll be prompted to choose a new number to use with Sideline upon login.
After you've selected to change your number:
- Tap 'Log In'
- Choose a new number (starting with the area code)
- Tap 'Search Available Number's
- Once you've chosen your desired number, tap 'Choose this Number'
- Enter your iPhone number and your current Sideline password
- Tap 'Confirm Account'
You will now have a Standard account with a new Sideline number.
If you have further questions in regards to this process, please submit a request and we'll gladly assist you.