Sideline Pro to Index FAQs

As a Sideline Pro subscriber, you may have questions before making the final transition to our new app, Index. We've put together a list of common questions to help you understand what options you have as a current Pro subscriber. 

What is Index & how does it differ from Pro?

Index is designed to give small businesses more time and money by providing a set of simple, text-based tools to run and grow your business. Index includes your current Pro features along with a couple of new business tools. 

What options do I have?

If you want to continue to use the Pro features and gain access to the new tools to help run your business, you will have to migrate to Index at this time.

Note: If you do not transfer to Index, you will be unable to use Pro in the Sideline app. 

If you no longer want Pro or Index:

You will need to downgrade your Pro subscription to Sideline Standard as soon as possible (or cancel Sideline altogether). If you do nothing and keep your subscription as-is, you will be unable to use Sideline for outgoing communication, along with the business tools, so that is why we suggest migrating to Index as there's no change to your subscription, pricing, or tools. 

If I migrate to Index…..

Will all my messages, pictures/videos, and voicemails transfer?

Yes, for the most part, your conversations, including messages, pictures and videos, voicemails, and call history will be migrated to Index. Keep in mind that initially, it may take some time to download all of your conversations to the inbox.

Please note: If you have a large number of conversations in your Pro inbox, the oldest messages may not transfer (anything before 2018) as there is a limit on the device itself for how many messages are stored. 

Will my subscription price increase?

No. Sideline Pro subscribers can use Index for the price that they are currently paying for Pro. Your subscription rate will not increase so long as you continue to pay for your Pro subscription.

Important: 

• You do not need to create an Index account. After downloading Index from the in-app message, simply tap "Login" and you'll be taken to your inbox. 
• You do not need to update your current subscription to use Index. Your active Sideline Pro subscription will allow you to use Index, so there’s no need to update your subscription via the app.  

Will I lose my Pro Contacts?

No, all of your Sideline Pro contacts will be migrated to Index, along with the saved information in the Contact Details screen (Phone number, email, address, notes, etc).

Note: It may take some time to download all of your contacts if you have a large list of contacts in your address book.

Will the Pro Settings I had saved transfer?

Yes, most of the Pro Settings you have saved will migrate to Index such as; voicemail greeting, Auto-Reply messages, Signature, and your Pro feature Settings (Business Profile/Hours, Templates, etc). 

What will not migrate over and will need to be re-saved in Index: 

• Ringtones
• Text Tones 

What if I change my mind after migrating to Index? Can I still switch back to Sideline?

Should you decide that you no longer need Index, you can cancel your subscription. Please note that if you move back to Sideline, you will NOT be able to get your Pro subscription or features back (as those features are only in Index). 

Your only option if you don't want Index is to subscribe to a Sideline Standard account but keep in mind that this plan does NOT include the small business tools (Appointments, Reviews, Payments, etc). 

If I don’t migrate to Index…

If I don’t migrate now, can I still migrate later if I change my mind?

We recommend migrating now as we are offering our loyal Pro customers the Index app and its new business tools for the same price you are currently paying for Pro. 

Failure to migrate over asap could result in the inability to lock in your current rate which may result in having to pay the new Index subscriber price of $24.99/mo.

Will I lose the Pro features and if so, when?

Yes, as stated above, if you do not migrate to Index and keep your Pro subscription as-is, you will lose the Pro features as we will be removing them in the future and placing them in Index.  

Can I still use Pro?

No. Pro has been permanently removed from Sideline, so you will now need to either migrate to Index or downgrade your Pro plan to a Sideline Standard plan or cancel your subscription altogether. 

To migrate: Download Index from your app store > Tap the log in button and that's it! Your Sideline messages and other communication will be transferred to Index (along with your business tools and other customizations

If I downgrade to Sideline Standard, will I lose my Sideline contacts?

No, your Pro contacts will stay with your account even if you downgrade to Standard. However, if you have tags associated with some or all of your contacts, those will be removed since that is a Pro and Index feature only.

I am a Pro 3/6/12 month subscriber. I can’t downgrade to a Standard plan immediately. What can you do to help me?

Unfortunately, due to the App Store/Google Play Store rules, you cannot downgrade immediately and will need to wait until the end of your subscription to downgrade.