Porting your number from GoDaddy SmartLine

Step 2: Unlock your number with GoDaddy & request account details

How to unlock your number:

1. Send an email (from the primary contact email address on file with GoDaddy) to numberunlock@GoDaddy.com asking them to "unlock your number for porting"
2. You will receive an email reply from GoDaddy acknowledging the number unlock request with the estimated time frame that the unlock may take (3-7 business days) 
3. Once they've approved the request, you'll receive another email that will include the following account details that Sideline requires for porting:
   • Account Number: Typically found on your bill or online account.
   • PIN: Provided by GoDaddy after unlocking your number (may take 3-7 days to receive).
     • If they mention no PIN will be provided, enter 0000 in the PIN field. 
   • Billing Telephone Number, Account Owner's Name, and Billing Address*: Ensure these match GoDaddy records accurately to prevent issues during porting.

Important about billing address:

• The physical address is where your GoDaddy bills are sent or the retail location where your service was activated.
• PO Box addresses are not accepted for porting and will cause the port to be rejected.

Step 3: Port your number INTO Sideline

Once you've completed the steps above, you can port your SmartLine number into Sideline. 

1. Access Sideline Settings and navigate to Number Porting within the app.
2. Enter your SmartLine number, tap Next, and then enter the account details that GoDaddy provided.
   • If no PIN was provided, enter 0000 in the PIN field. If an error occurs, contact support. 
3. Verify your number by responding "Yes" to the Sideline verification text or opt for a phone call if you're unable to receive texts.