What are the limitations with Team Number?

With the many benefits of Team Number accounts, there are some restrictions that we want to highlight prior to signing up for a Team Number account. 

Below, we cover exactly what Team Number accounts are not compatible with.

Limitations with Team Number Accounts:

1. Sideline Web is not supported 
2. VoIP Calling is not available
3. 'Forwarding all calls to voicemail' feature is not available
4. 'Call Announcement' feature ("press 1 to answer the call") cannot be disabled 
5. Incompatible with Enterprise accounts 
6. Porting in your number is not an option after switching to Team Number
   • We recommend porting your number in before you share it with your colleagues
7. Cannot invite persons who have an existing Sideline/TextFree/Pinger account
   • Instructions on how to correct this issue can be found here
8. Ineligible for upgrading to Sideline Pro
   • If you don't have team members to share your number, see instructions on how to remove Team Number from your account so you are able to upgrade to Pro
9. Inability to silence call notifications temporarily (if needed) 
   • More info & workaround can be found here
10. Landlines cannot be invited to a Team account

If you have any questions or concerns, please submit a request.