What are the limitations with Team Number?

With Team Number, you can access calls and messages to stay connected with your colleagues and customers at all times.

However, there are some limitations to this feature: 

• Sideline Web is not supported
• VoIP Calling is not available for Team Number users
• Forwarding all calls to voicemail is not an available option for Team number
• You cannot port a number in after switching to Team Number. We recommend porting your number in before you share it with your colleagues. 
• Sideline does not permit multiple accounts at a time, you can only send invitations for Team Number to those who do not already have an existing account including Teams.
  • If the person you wish to invite to Team Number has an existing Sideline account, you will need to have them close their account prior to sending the invite. 

You will receive the following error message if the person already has an account:

For more information on invites, please see this help site article: How to send & accept a Team Number Invitation.

If you have any questions or concerns, please submit a request.