What are the limitations with Team Sharing?

With the many benefits of Team Sharing (formerly known as Team Number) accounts, there are some restrictions that we want to highlight before you sign up for a Team Sharing account. 

Below, we cover exactly what Team Sharing accounts are not compatible with.

Limitations with Team Sharing Accounts:

1. A max of 5 team members can be added to one team. 
2. VoIP Calling is not available.
3. 'Forwarding all calls to voicemail' setting is not available. 
4. 'Call Announcement' feature ("press 1 to answer the call") cannot be disabled 
5. Incompatible with Enterprise accounts. 
6. Landlines cannot be invited to a Team account.
7. Porting
   • Porting in your number is not an option after switching to Team Sharing. (We recommend porting your number in before you share it with your colleagues.)
   • Porting out of Team Sharing is not allowed with active accounts. (The Admin must disband/close the team first)
8. Cannot invite persons who have an existing Sideline/TextFree/Pinger account
   • They will receive an error message. 
   • Instructions on how to correct this issue can be found here
9. Inability to silence call notifications temporarily (if needed) 
   
   • Logging out of a Team Sharing account will NOT prevent incoming phone calls, only text messages. 
   • If you need to silence calls, please contact us for assistance. 

If you have any questions or concerns, please submit a request.