Team Sharing accounts: If you are receiving an "Incorrect password" error when logging in, please enter your REGISTERED mobile number (and not the Sideline team number) & password.
If you forgot your password and need to reset it, you can have a password reset link sent to your registered number (as well as the email you used to register for an account - but only if it has been verified.)
Sideline Password Requirements
Your new Sideline password must meet ALL of the following requirements:
- At least 8 characters.
- At least 1 upper case letter.
- At least 1 special character. (such as !?*&%@)
- At least 1 number.
Please note:
- Passwords cannot contain spaces. If they do, you'll see an "Invalid Password" error message.
- You must create a password that is not considered "common" or is easily guessed. If your password does not meet ALL of the requirements stated above, you will receive an error message and won't be able to update your password until each requirement is met.
- Check out these tips from the Cybersecurity & Infrastructure Security Agency (CISA) on how to create a strong password and keep it secure.
Click the tab below for password reset instructions for iOS, Android, and Sideline Web.
--Tab Names--
--Tab 1 Start--
Resetting your password via a text message:
- On your Android device, view the Sideline login page.
- Tap Login.
- Enter your mobile number > Tap Continue.
- Tap Forgot Password.
- A Reset Password message will pop up letting you know that a reset password link was sent as a text message to the number registered to your account.
- Note: If you have verified the email that you used when registering for an account, a reset password link will be sent to that email as well in cases where you don't have access to your registered phone. (Instructions)
- Once you receive the message, tap the link included in the text.
- You will then be taken to the Create a New Password screen > input your NEW password.
- Your password must meet the requirements seen above.
- Tap Update to save the new password.
- Proceed to log in using your new password.
Note: If you recently changed your number or got a new phone and need to reset your password, the reset link will be sent to your old registered phone number. If you don't have access to that number/device, a reset link will be sent to your registered email (but only if verified.)
Resetting your password via email link:
If you verified your email when creating an account, you have the option to reset your password via your registered email (if you don't have access to your registered mobile number at this time.)
- Follow steps 1-3 above to send the password reset link.
- Open the inbox of the email you used when registering for Sideline.
- Open the email titled "Let's reset your password."
- Click the Reset My Password button.
- Enter the NEW password (must meet the requirements displayed above).
- Click Update to save your new password.
Helpful tips:
- Check your spam folder: We sometimes see these emails get marked as Spam in some mail clients.
- Yahoo email addresses: We have noticed a delay in receiving the reset password email for Yahoo email addresses. Unfortunately, this is out of our control and an issue on Yahoo's end.
Tip: If you received the email but cannot click on the Reset My Password button or cannot see the button at all, try clicking the 'download images' button or view the entire message to populate the button which is considered an image within the email.
If you need further assistance, please submit a request.
--Tab 1 End--
--Tab 2 Start--
Resetting your password via a text message:
- On your iPhone, view the Sideline login page.
- Tap Login.
- Enter your iPhone number > Tap Forgot Password.
- A Password Sent message will pop up letting you know that a reset password link was sent as a text message to the number registered to your account.
- Note: If you have verified the email that you used when registering for an account, a reset password link will be sent to that email as well if you don't have access to your registered phone. (Instructions)
- Once you receive the message, tap the link included in the text.
- You will then be taken to the Create a New Password screen > input your NEW password.
- Must meet the requirements seen above.
- Tap Update to save the new password.
- Proceed to log in using your new password.
Note: If you recently changed your number or got a new phone and need to reset your password, the reset link will be sent to your old registered phone number. If you don't have access to that number/device, a reset link will be sent to your registered email (but only if verified.)
Resetting your password via email:
If you verified your email when creating an account, you have the option to reset your password via your registered email (if you don't have access to your registered mobile number at this time.)
- Follow steps 1-3 above to send the password reset link.
- Open the inbox of the email you used when registering for Sideline.
- Open the email titled "Let's reset your password."
- Click the Reset My Password button.
- Enter the NEW password (must meet the requirements displayed above).
- Click Update to save your new password.
Helpful tips:
- Check your spam folder: We sometimes see these emails get marked as Spam in some mail clients.
- Yahoo email addresses: We have noticed a delay in receiving the reset password email for Yahoo email addresses. Unfortunately, this is out of our control and an issue on Yahoo's end.
Tip: If you received the email but cannot click on the Reset My Password button or cannot see the button at all, try clicking the 'download images' button or view the entire message to populate the button which is considered an image within the email.
If you need further assistance, please submit a request.
--Tab 2 End--
--Tab 3 Start--
Resetting your Sideline Web password via text message:
- Visit the Sideline Web login page.
- Enter your Carrier (mobile) or Sideline number.
- Click
- A Reset Password will pop up letting you know that a reset password link was sent as a text message to the number registered to your account.
- Note: If you have verified the email that you used when registering for an account, a reset password link will be sent to that email as well in cases where you don't have access to your registered phone. (Instructions)
- Once you receive the message, tap the link included in the text.
- You will then be taken to the Create a New Password screen > input your NEW password.
- Must meet the requirements seen above.
- Tap Update to save the new password.
- Proceed to log in using your new password.
Note: If you recently changed your number or got a new phone and need to reset your password, the reset link will be sent to your old registered phone number. If you don't have access to that number/device, a reset link will be sent to your registered email (but only if verified.)
Resetting your Sideline Web password via email:
If you verified your email when creating an account, you have the option to reset your password via your registered email (if you don't have access to your registered mobile number at this time.)
- Follow steps 1-3 above to send the password reset link.
- Open the inbox of the email you used when registering for Sideline.
- Open the email titled "Let's reset your password."
- Click the Reset My Password button.
- Enter the NEW password (must meet the requirements displayed above).
- Click Update to save your new password.
Helpful tips:
- Check your spam folder: We sometimes see these emails get marked as Spam in some mail clients.
- Yahoo email addresses: We have noticed a delay in receiving the reset password email for Yahoo email addresses. Unfortunately, this is out of our control and an issue on Yahoo's end.
Tip: If you received the email but cannot click on the Reset My Password button or cannot see the button at all, try clicking the 'download images' button or view the entire message to populate the button which is considered an image within the email.
If you need further assistance, please submit a request.
--Tab 3 End--
Comments
4 comments
Are you kidding me
Waiting for you guys to help me over an hour ready like what are you kidding me
Hi Linda,
Sorry for the delay! It looks like your questions were resolved with our agents back on Feb 14th? If you have further questions, please let us know!
Thank you!
I need to reset my password please
Hi @avkitriplets were you unable to reset your password using the steps above? If so, please submit a request with additional information to support@sideline.com, thanks!
Article is closed for comments.