How to clear cache & cookies

Clearing cache, whether it be on your phone or browser is an important step in improving the functionality of your Sideline app & is often an effective troubleshooting step when you are experiencing performance issues on Web or mobile (Android or iPhone.)  

If you are experiencing any of the following issues while using Sideline on:

Mobile:

• Missed calls/phone not ringing with incoming calls.
• Calls going straight to voicemail.
• Performance issues - Crashing, freezing, slowness/delay, and/or spinning wheel (usually seen when attempting to login).

Sideline Web:

• Unable to log in to Sideline Web via the Web browser.
• A blank screen/Sideline Web not loading.
• Performance issues - Crashing, freezing, slowness/delay, and/or spinning wheel (usually seen when attempting to login).

Troubleshooting step: Clearing cache, cookies, and data should help to resolve one or more of the issues stated above and is a good step to take for routine maintenance when using Sideline on mobile or Web.

Mobile Browser (Android)

Clearing Sideline app cache & data:

1. Open your General device Settings.
2. Navigate down to Apps (it may be renamed 'Applications or 'Application Manager' or Apps & Notifications)
3. Locate the Sideline app > click to open.
4. Tap Storage.
5. Tap Clear Cache.

Instructions on how to clear cache & cookies for Android:

• Android
• Chrome for Android

Note: Steps seen above may vary per Android device and your preferred browser. Please contact your phone's manufacturer for instructions if you need specific instructions on clearing cache. 

Mobile Browser (iPhone)

Instructions on how to clear cache & cookies on your iPhone for your preferred mobile Browser:

• Safari
• Chrome

Desktop Browser:

Tip: To minimize disruptions to your workflow & browser setup, you can clear cookies just for Sideline Web (and not all cache and cookies).

Here's how: 

1. Visit Sideline Web.
2. In the browser bar, click the lock icon to the left of the URL
3. From the list, select
4. Select
5. Click
6. Click
7. Click to refresh the web browser & try logging into/using Sideline Web again. 

On the contrary, if you want to clear all browser cache and cookies, please choose your Browser below for instructions:

• Chrome
• Safari
• Firefox
• Microsoft Edge
• Opera

Once you clear your browser's cache and cookies, reload your browser by completely shutting it down & reopening it. Then try logging into/using Sideline Web to see if the issue is resolved.

Additional Resources:

• I'm having issues with Sideline mobile or Web
• Not receiving calls within Sideline?
• All of my calls are going straight to missed call/voicemail

Need help? Submit a request.