Receiving a network error message?

Have you received the following error message in Sideline: 

"Whoops! Sorry - something didn't go through! Please check your network connection, then try again"

If so, this article should help address how to resolve this issue.

Please try the following steps below to ensure that you have a solid connection to our Sideline servers as well as the possible reasoning behind why you are experiencing a network error.

1. Force close and reopen the app
2. Check that you are connected to a data network or WiFi 
3. Reinstall the app
4. Reset your network connection (iOS users only)

Step 1: Force close and reopen the app

Closing the Sideline app and then reopening is good practice for app functionality and is a simple routine to perform on a regular basis. 

Apple device steps: 

• Instructions on how to force close the app on iPhone or iPad

Android steps: 

1. Open your phone's Settings app
2. Tap Apps & notifications  the app. If needed, tap App info before the app
3. Tap Force stop   OK

Step 2: Check that you are connected to a data network or WiFi

To check your connection:

1. Open up a web browser on your phone
2. Perform a Google search

Important: For Android users, please move on to step 3. 

Step 3: Reset your Network connections (iPhone users only)

For iPhone users, this will reset any saved passwords and usernames in Safari as well as any preset network information.

To reset your Network connection:

1. Device 'Settings'
2. General
3. Reset
4. Reset Network Connections

Step 4: Reinstall the application

Sometimes connection issues do come up so it's best to start fresh by reinstalling the app.

Important Note: 

• Android users: We no longer support or offer Sideline on Android OS versions 4.1 or below, therefore, you should NOT delete or reinstall the app. Sideline will no longer be available in the app store for OS versions 4.1 or below.
• iOS users: If you are on iOS version 10 or below, we advise against uninstalling Sideline as the app might not be available for reinstall in iTunes due to the end of support for iOS 10 and below. 

For a completely clean install:

1. Delete the app from your device
2. Restart your device
3. Reinstall the app from the app store

Important: You may lose messages if you reinstall the application, dependent on account usage. 

If you are still experiencing the error message and need further assistance, please submit a request.