If at any time your app is crashing or lagging, a good start is to try the following steps:
- delete the app,
- restart your device (most important step)
- reinstall the app from the iTunes or Google Play app store
- Login with your Sideline number and password
Doing this will clear out any bad data in the app and ensure you are on the latest version.
Please note, this will remove all calling and messaging data older than 72 hours. We recommend first taking screenshots of any messages you would like to save.
Check your phone's OS version
We no longer support devices with OS 4.0 or below on Android or 9.0 or below on iOS, therefore we recommend updating your phone right away to start using Sideline.
If you continue to experience any trouble, please contact us and we'd be more than happy to get your account up and running again!