If at any time your app is crashing or lagging or you cannot place or receive phone calls, a good start is to try the following steps:
Sideline Service Status Page
Please visit our Service Status Page first to see if there are any current disruptions that impact calling, texting, and app store purchases.
- delete the app,
- restart your device (most important step)
- reinstall the app from the iTunes or Google Play app store
- Login with your Sideline number and password
Doing this will clear out any bad data in the app and ensure you are on the latest version.
Please note, this will remove all calling and messaging data older than 72 hours. We recommend first taking screenshots of any messages you would like to save.
Check your phone's OS version
We no longer support devices with OS 4.0 or below on Android or 9.0 or below on iOS, therefore we recommend updating your phone right away to start using Sideline.
If you’re on the latest Android OS, and you are having trouble with calls, texts, your contacts etc, 1st check your device settings to confirm that all permissions are enabled for your Sideline app.