iOS users only: Apple is currently experiencing a bug on OS 14.4+ which is causing the incoming Caller ID to display 'Incoming Sideline Call' and not the contact name or number. If you are experiencing this issue, Apple recommends 1) rebooting device w/ app installed or uninstalled 2) disable Bluetooth (if enabled).
This article contains information on Caller ID issues with incoming Sideline calls as well as troubleshooting steps you can perform in an attempt to reach a resolution.
Issue Symptoms
- Receiving calls from your contact in what appears to be an out-of-state number
- Contacts are only displaying their phone number, not their names
- Caller ID only displays "Incoming Sideline Call" (iOS)
- Caller ID only displays "Sideline Incoming Call" (Android)
- You see your incoming pilot number on your Caller ID
Conditions
- VoIP calling is disabled
- An active Data Plan & cell service
- Contact permissions enabled
Cause & Resolution
The above issues may be occurring because of a couple of factors:
- The Sideline Pilot number is being displayed instead of your contacts phone number
- One or more of the device permissions have been disabled
After reviewing the information above, please please proceed to self-troubleshoot by clicking the link below.
<< Click here to begin troubleshooting >>
If you need further assistance with troubleshooting Caller ID issues, please submit a request.
Comments
0 comments
Please sign in to leave a comment.