Caller ID Troubleshooting

This article contains information on Caller ID issues with incoming Sideline calls as well as troubleshooting steps you can perform in an attempt to reach a resolution.

Issue Symptoms

• Receiving calls from your contact in what appears to be an out-of-state number
• Contacts are only displaying their phone number, not their names
• Caller ID only displays "Incoming Sideline Call"
• You see your incoming pilot number on your Caller ID 

Conditions

• VoIP calling is disabled
• An active Data Plan & cell service
• Contact permissions enabled

Cause & Resolution

The above issues may be occurring because of a couple of factors:

• The Sideline Pilot number is being displayed instead of your contacts phone number
• One or more of the device permissions have been disabled

After reviewing the information above, please please proceed to self-troubleshoot by clicking the link below. 

Click here to begin troubleshooting